Customer Connect is California’s self-service child support information system designed with YOU in mind.
Account information is available online or over the phone 24 hours a day, seven days a week.
Use Customer Connect to:
- Update personal information
- Check account balances
- View payment information
- Check court dates and appointments
- Look up case information
Get connected—use Customer Connect secure self-service website
Or call Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week.
- Call 1-866-901-3212 toll-free (within the U.S.)
- Call 1-408-273-0073 (outside the U.S.)
- Call TTY 1-866-399-4096 toll-free
Using Customer Connect online or over the phone is easy. All you need to access personal case information is your:
- Participant ID Number or Social Security Number (SSN)
Note: Your Participant ID Number can be found on a child support check or on a child support billing statement.
- Customer Connect PIN
Note: If you didn’t receive or forgot your PIN, you can request a new one online if you have a valid mailing address on file.