My Account

Customer Connect is California’s self-service child support information system designed with YOU in mind.

Account information is available online or over the phone 24 hours a day, seven days a week.

Use Customer Connect to:

  • Update personal information
  • Check account balances
  • View payment information
  • Check court dates and appointments
  • Look up case information

Get connected—use Customer Connect secure self-service website

Or call Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week.

  • Call 1-866-901-3212 toll-free (within the U.S.)
  • Call 1-408-273-0073 (outside the U.S.)
  • Call TTY 1-866-399-4096 toll-free

Using Customer Connect online or over the phone is easy. All you need to access personal case information is your:

  • Participant ID Number or Social Security Number (SSN)
    Note: Your Participant ID Number can be found on a child support check or on a child support billing statement.
  • Customer Connect PIN
    If you didn’t receive or forgot your PIN, you can request a new one online if you have a valid mailing address on file.

It’s easy, fast and ready when you are.