News

SECURITY ALERT FOR EPC (Electronic Pay Card) USERS
The California Department of Child Support Services (DCSS) has been alerted to mobile phone applications that may seek personal information from Electronic Pay Card users. Please be aware the Department currently does not use such applications, and instead makes available self-service options to our customers that are well-tested and safe to use.
ATTENTION: ALL ELECTRONIC PAYMENT CARD USERS
Remember to check the fee schedule for your new cards. Each user is allowed 3 free calls per month to check their current balance. There will be a charge for each call after that. Please be advised that the fee schedule was included with the card and previous mailings. If you have any questions regarding your card contact the State Disbursement Unit at 1-866-901-3212.

URGENT NOTICE: Fraudulent Activity Targeting Child Support Customers
The California Department of Child Support Services (DCSS) has been notified of a “phishing scam” that targets individuals who have child support cases. If you receive a telephone call claiming to be from DCSS, do not provide your Social Security number or any other personal information. To verify that any child support calls you receive are authentic please call Monterey County Child Support Services at 1-866-901-3212.

URGENT NOTICE: Fraudulent Activity Targeting Child Support Customers

The California Department of Child Support Services (DCSS) has been notified of a “phishing scam” that targets individuals who have child support cases. If you receive a telephone call claiming to be from DCSS, do not provide your Social Security number or any other personal information. To verify that any child support calls you receive are authentic please call Monterey County Child Support Services at 1-866-901-3212.

BUSINESS HOUR CHANGES
The Monterey County Department of Child Support Services is delighted to announce that its office hours will be temporarily extended, effective 09/10/2012. We will be open from 7 am in the morning until 6:30 pm in the evening (Monday through Friday) to better suit our customer’s needs. We are here to help.