News

UCLA Undergraduate Child Support Research Study

A undergraduate student from UCLA was conduction a study focusing on the Dynamic of Case Closures at the Monterey County Department of Child Support Services in 2015.

NOTICE TO ELECTRONIC PAYMENT CARD HOLDERS

On midnight January 31st, 2015 your Electronic Payment Card (EPC) may be expiring. Wells Fargo Bank will be sending out replacement cards early to mid-December in anticipation of these expiring cards. If you have an expiring Electronic Payment Card (EPC), please update your current address with EPPICard Services by calling 1-877-777-1617 to ensure your new card arrives at your current address.

NEW: Mobile App ready to download

The State of California is happy to announce the launch of the Child Support Services Mobile App. The App is available on the App Store(TM) for Apple devices or on the Google Play(TM) Store for Android devices.

SECURITY ALERT FOR EPC (Electronic Pay Card) USERS

The California Department of Child Support Services (DCSS) has been alerted to mobile phone applications that may seek personal information from Electronic Pay Card users. Please be aware the Department currently does not use such applications, and instead makes available self-service options to our customers that are well-tested and safe to use.

ATTENTION: ALL ELECTRONIC PAYMENT CARD USERS

Remember to check the fee schedule for your new cards. Each user is allowed 3 free calls per month to check their current balance. There will be a charge for each call after that. Please be advised that the fee schedule was included with the card and previous mailings. If you have any questions regarding your card contact the State Disbursement Unit at 1-866-901-3212.

URGENT NOTICE: Fraudulent Activity Targeting Child Support Customers

The California Department of Child Support Services (DCSS) has been notified of a “phishing scam” that targets individuals who have child support cases. If you receive a telephone call claiming to be from DCSS, do not provide your Social Security number or any other personal information. To verify that any child support calls you receive are authentic please call Monterey County Child Support Services at 1-866-901-3212.

BUSINESS HOUR CHANGES

The Monterey County Department of Child Support Services is delighted to announce that its office hours will be temporarily extended, effective 09/10/2012. We will be open from 7 am in the morning until 6:30 pm in the evening (Monday through Friday) to better suit our customer’s needs. We are here to help.

MISCELLANEOUS

2013 August Child Support Awareness Month

2010 – 2014 California Department of Child Support Services Strategic Plan

PRESS RELEASES

20140909 PRESS RELEASE MOST WANTED (english)

20140909 PRESS RELEASE MOST WANTED (spanish)

PRESS RELEASE FOR POPS 2013-14

California’s Child SUpport Achieving 2014 Reform

Appendix A, Appendix B

Father who failed to pay Child Support (20130530 Press Release)

Father who failed to pay Child Support (20130522 Press Release)

Child Support Awareness Month 2012 (20120809 Press Release)

Board of Supervisors Monterey County Child Support Awareness Month Resolution (2012)

Father who failed to pay Child Support (20110909 Press Release)

Father who failed to pay Child Support (20110701 Press Release)

Father who failed to pay Child Support (20110224 Press Release)

Father who failed to pay Child Support (20100917 Press Release)

The Federal Deficit Reduction Act of 2005 Implementation of the $25 Annual Service Fee